At Ballito Holiday, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or book a stay with us.
1. Information We Collect
We may collect the following personal information from you when you make a booking or contact us:
- Name
- Contact details (email address, phone number)
- Payment details (when you make a reservation)
- Any other information you provide when communicating with us (e.g., special requests or preferences)
2. How We Use Your Information
We use the information we collect to:
- Process bookings and manage your reservations.
- Communicate with you regarding your stay, including booking confirmations, check-in and check-out instructions, and any updates or changes.
- Respond to inquiries or requests for information.
- Improve our services and website functionality.
- Comply with legal obligations, such as tax reporting or law enforcement requests.
3. How We Protect Your Information
We take the security of your personal data seriously and implement appropriate technical and organizational measures to safeguard your information. This includes encryption of payment details and secure storage of your personal data.
We will not share your personal information with third parties except:
- When necessary to process your booking (e.g., payment processors).
- To comply with legal requirements or requests from law enforcement.
- With service providers who assist us in operating our website or services (e.g., IT support), and only under strict confidentiality agreements.
4. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small data files stored on your device that help us enhance the functionality of the site. You can control your cookie preferences through your browser settings, but disabling cookies may affect the performance of certain features on our site.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccuracies in your personal data.
- Request deletion of your personal data, subject to legal and contractual obligations.
- Withdraw consent for the processing of your data at any time.
If you wish to exercise any of these rights, please contact us using the details provided below.
6. Retention of Information
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will securely dispose of it.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect upon posting. Please check back periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Phone: +27 82 886 7963
- Email: rynod@exchangecapital.co.za